REGISTRATION
To register at https://ugoman.net/, you need to fill in the following information about yourself: Your names, email, phone and address. Registration is required to confirm the order placed and for its delivery. By ticking the “I agree with the General Terms and Conditions” check box, you submit an electronic application within the meaning of the Electronic Document and Signature Act, with which you agree that you are familiar with these General Terms and Conditions.
PROTECTION OF PERSONAL DATA
All data and information that you submit when requesting an order or completing a registration on the site will be used solely for the processing and delivery of your order. They may also be used with your express consent when receiving advertising newsletters. Your personal data will not be shared with third parties, with the exception of the courier company delivering your product order. If you wish to change data in your created registration, this is done from your user profile. Your profile can be deleted by contacting us at ugoman.shop@gmail.com on phone: +359 877403344. By using our online store, you expressly consent to the collection and processing of your data by https:/ /ugoman.net/
COMPLAINT AND REPLACEMENT
COMPLAINT
Online store http://www.ugoman.net assures its customers that within 14 days from the date of receipt, they can return purchased goods provided that they have not been used, that they are clean, without side odors (such as cream or perfume), accompanied by with the original box, label and proof of purchase (received with the order specification).
For this purpose, the form for returning shipments must be completed, after our response, the shipment must be sent to the address:
Sofia 1138
Bul. Georgi Belov 25, fl. 2, UGOMAN
Tel. +359 87740 3344
THE SHIPMENT MUST BE ENCLOSED:
Proof of purchase in the form of a certificate received with the order.
If the described conditions are not met, the complaint request will not be considered.
Postage costs for the advertised goods are at the customer’s expense.
Cash on delivery returns are not accepted.
In the case of a complaint, the value of the sent goods is returned, according to the request, with the costs of sending the first request recalculated and the postage costs deducted from the amount subject to return.
After accepting the returned goods (the information about which will be sent by e-mail), we will return the amounts due within 7 working days. The amount will be refunded: to the bank account whose number you must indicate on the form provided by the courier company.
Goods for which we cannot accept a return or claim (if sent after the specified period; if not accompanied by a receipt, a return form, without labels or without the box; if it is dirty) will be sent back to the Customer for his account.
Claims relating to mechanical damage that occurred during transport will be considered only on the basis of a claim protocol drawn up in the presence of the courier.
Shipments with returned goods that were damaged during transportation due to improper packaging will be returned to the customer at his expense. Please remember to carefully pack and ensure the integrity of the shipment.
For any additional questions, you can contact the “Customer Service Department” by phone
+359 87740 33 44 or email ugoman.shop@gmail.com
REPLACEMENT
If you wish to exchange the received product for another one, please fill out the return and exchange form again
In the event that the size of the ordered and received goods turns out to be inconsistent, the customer has the opportunity to exchange the purchased goods within 14 days from the date of receipt, provided that the returned goods are unused, clean, without side odors (such as creams, perfumes ) and in original box, with inscription.
After processing your request, you will be instructed in detail and the shipment should be returned to:
Sofia 1138
Bul. Georgi Belov 25, fl. 2, UGOMAN
Tel. +359 87740 3344
The shipment must be accompanied by:
Proof of purchase in the form of a certificate received with the order.
If the described conditions are not met, the exchange will not be able to be carried out.
You bear the shipping costs of sending the shipment to us, and we undertake to receive the product back upon exchange.
Please DO NOT ship before contacting us or completing the returns and exchanges form
For any additional questions, you can contact the “Customer Service Department” via our e-mail ugoman.shop@gmail.com